Question 1

Where do I park?

Accepted Answer

We have a parking lot, plenty of street parking around the salon, and a parking garage located directly behind us!

Question 2

What if I’m running late?

Accepted Answer

We understand that unexpected events can cause you to run late. If you are 15 minutes or more late, we reserve the right to modify or cancel your service(s) to stay on schedule for all following appointments.
Rescheduled appointments may be subject to a service charge.

Question 3

Why do I need to give my credit card number when booking an appointment?

Accepted Answer

At Moxie Park, we’re incredibly fortunate to serve many guests, some waiting weeks for an appointment. To protect our team’s valuable time, we kindly request a credit card on file for all services.

Question 4

What is your cancellation policy?

Accepted Answer

We understand that life happens, and sometimes you need to cancel or reschedule your appointment. Please reach out as soon as possible if this occurs! However, we do have a firm policy regarding no-shows and last-minute cancellations.

Cancellations made less than 48 hours before your scheduled appointment time will be charged 50% of the scheduled service total. No-shows and same-day cancellations will be charged 100%. This charge will be automatically applied to the credit card on file.

In support of this, we require confirmation 48 hours prior to your appointment. If we’re unable to confirm, we reserve the right to cancel the appointment.

Question 5

What methods of payment do you accept?

Accepted Answer

We accept all major credit cards, cash, and Moxie Park gift cards.

Question 6

How do I tip my stylist?

Accepted Answer

Tips are always appreciated! We kindly request cash when possible, but for your convenience, we also offer Tippy - a tipping platform separate from the service transaction.

Question 7

Are you kid friendly?

Accepted Answer

Children are welcome as clients only, ensuring their safety and allowing your stylist to provide you with the best service. Breastfeeding mothers are an exception.

Question 8

What are your hours?

Accepted Answer

We're open Monday through Friday, 8:00 AM to 7:00 PM.
Please note: Stylist schedules may vary.

Question 9

Do you offer consultations?

Accepted Answer

We offer complimentary consultations! You’ll have 15 minutes with a stylist to ask any questions you may have. They will explain the steps to reach your goal, pricing, and anything else you’d like to know.
*First-time extension clients are required to have a consultation.

Question 10

How do I know what to book?

Accepted Answer

Head over to our booking page! We break down each blonding service into levels to make choosing the right one easy. If you have any questions, give our front desk a call - we’re happy to help!
First time seeing us? If you're booking a color and cut, please select Level 3.

Question 11

How far out can I book?

Accepted Answer

We open our books four months at a time to keep things running smoothly, with a new month opening on the first Monday of each month. Pre-booking after each appointment is the best way to secure your desired spot!

Question 12

What if I need my hair adjusted?

Accepted Answer

We want you to love your hair! If you're not completely satisfied with your service results, please contact us within seven days of your original appointment, and we’ll correct any technical issues at no additional charge. If you’d like to go in a different direction than what was discussed during your consultation, this policy doesn’t apply. However, we’d love to be a part of your next hair journey!

Question 13

Are you hiring?

Accepted Answer

Always!
Think Moxie Park could be the perfect fit for you? Visit our Join The Team page - we’d love to hear from you!
You can also send your resume to lindsey@moxieparksalon.com

Question 14

How does the waitlist work?

Accepted Answer

We offer a waitlist to help get guests in as soon as appointments become available! You can add yourself to the waitlist by visiting our booking page on the website or calling the front desk. While we can't guarantee an exact timeline, you'll be notified as soon as something opens up!

Question 15

How can I save money on products?

Accepted Answer

We offer 20% off shampoo and conditioner REFILLS! Just bring your empty bottles back, and we’ll refill them with any of our amazing options.
*Excludes travel and liter sizes.

Question 16

What if I don't love my product purchase?

Accepted Answer

We stand behind our products 100% and are happy to honor an exchange for a new product that better suits your hair. Returns are only accepted on gently used products and must be made within three weeks of purchase.

moxie

(N.) courage; nerve; determination

park

(N.) an area devoted to a
specific purpose

Questions? We got you.

Where do I park?

What if I’m running late?

Why do I need to give my credit card number when booking an appointment?

What is your cancellation policy?

What methods of payment do you accept?

How do I tip my stylist?

Are you kid friendly?

What are your hours?

Do you offer consultations?

How do I know what to book?

How far out can I book?

What if I need my hair adjusted?

Are you hiring?

How does the waitlist work?

How can I save money on products?

What if I don't love my product purchase?

moxie

(N.) courage; nerve; determination

park

(N.) an area devoted to a specific purpose

Questions? We got you.

Where do I park?

What if I’m running late?

Why do I need to give my credit card number when booking an appointment?

What is your cancellation policy?

What methods of payment do you accept?

How do I tip my stylist?

Are you kid friendly?

What are your hours?

Do you offer consultations?

How do I know what to book?

How far out can I book?

What if I need my hair adjusted?

Are you hiring?

How does the waitlist work?

How can I save money on products?

What if I don't love my product purchase?

(N.) an area devoted to a
specific purpose