Questions? We got you.
Where do I park?
We have a parking lot and ample street parking around the salon. There’s also a parking garage located directly behind us!
What if I’m running late?
We understand that unexpected events happen that can cause you to run late. If you anticipate to be less than 10 minutes late, please give us a call at (843)730-3102. If you are 15 minutes late or more, we reserve the right to shorten or reschedule your service(s).
Why do I need to give my credit card number when booking an appointment?
At Moxie Park, we are extremely fortunate to serve many guests, some of whom wait several weeks for an appointment. We do kindly ask to reserve a credit card for all services to protect the valuable time of our team as we provide services to each important guest.
Tell me about your cancellation policy.
We ask for any cancellation to be made 24 hours prior to scheduled appointment time. All cancellations received less than 24 hours in advance will be charged 50% of the full service price. No-shows will be charged 100% of the full service price.
What methods of payment do you accept?
We accept all major credit cards, cash, Venmo, and Moxie Park gift cards.
How do I tip my stylist?
Tips are always appreciated! We request cash where possible, and for your convenience we also offer Tippy (a tipping platform separate from the service transaction).
Are you kid friendly?
Children are welcome as clients only. This is for their safety and allows your stylist to provide you with the best service. Breast-feeding mothers are an exception.
Not loving your new 'do?
We want you to love your hair! If for any reason you are dissatisfied with your service results, please call us within seven days of the original service date and we will correct any technical issues with no additional charge. If you are wanting to go in a different direction than discussed in your original consultation, this policy does not apply. However, we would love to take you on your next hair journey!!
What is your product return policy?
We stand behind our products 100% and are more than happy to honor an exchange for a new product that better suits your locks. We can only accept returns on gently used products.